Question: How do I get a Token?

Answer:

Login via www.prepaid-services.co 

Select "TOKENS",

Enter amount,

Select "ELECTRICITY" or "WATER" and Submit/Enter.

Token will be send via SMS to your registered cellphone/mobile number

Check bottom of screen for your balance, price per unit, vending limit and money spent

ALTERNATIVELY - LOGIN to www.prepaid-services.co.za

Select "Account"

Select "Tokens"

Select correct "Service Type" eg Electricity or Water

Enter your Amount

Select "SMS" by "Send Using"

Select "Generate Token"

MAKE SURE YOU HAVE SUFFICIENT FUNDS (MONEY) IN YOUR PREPAID ACCOUNT

Question: How do I Deposit money into my prepaid account?

Answer:

Log into www.prepaid-services.co.za 

Select "DEPOSITS",

Select "ONLINE" or "SHOP",

If "SHOP" was selected, enter amount and "SUBMIT".

Make note of SCODE 20 DIGIT NUMBER (note that certain shoprite and checkers stores only require the last 16 digits)

Please ensure you have updated and saved your SCODE amount under your account profile before going to MoneyMarket cashier. DO NOT MAKE MORE THAN ONE SCODE DEPOSIT PER DAY BECAUSE SECOND PAYMENT WILL NOT REFLECT IN YOUR ACCOUNT.

Go to Checkers/Shoprite Moneymarket cashier/kiosk.

Show 20 or last 16 digits of SCODE and tell cashier you want to make a MONEYMARKET SCODE DEPOSIT

Pay with cash or card as per the amount you entered online (cashier must confirm amount) and make sure to get receipt.

Money will reflect next day. Payment normally reflects next morning at app 3am. Note that they charge you 3.6% plus VAT per transaction

If "ONLINE" was selected, enter amount and "SUBMIT".

Make sure your online banking app is OPEN on your cellphone and follow steps.

If Ozow is offline or your transaction fail you can use credit/debit card as payment method.(Note the transaction fees differ) Credit card payment is immediate but debit card depends on your type of debit card. There is also Zapper and QR. 

Cheapest option is to create your landlord as a beneficiary/recipient and use the Capitec Business account number by your Account Tab, Branch number and your unique Pref (do not insert anything before or after your PREF). This way you just do normal eft payment like you pay any other beneficiary. NOTE - do not select instant payment...it does not work. EFT payments take normally TWO buisiness days to reflect in your ewallet/prepaid-account

ALTERNATIVELY - login to www.prepaid-services.co.za

Select "Account"

Select "Deposit"

Enter your Amount

Select "Submit"

Select "Confirm" when order is displayed

Follow steps after that when system directs you to Online Deposits. 

Make sure your online banking app is OPEN on your cellphone and follow steps.

Instant EFT OZOW  is a cheaper payment method unless you create beneficiary using info under Account Tab. The alternative methods like credit/debit card is also available. Creit card payment is immediate but debit card depends on your type of debit card. There is also Zapper and QR. 

Cheapest option is to create your landlord as a beneficiary and use the Capitec Business account number, Branch number and Pref. This way you just do normal eft payment like you pay any other beneficiary. NOTE - do not select instant payment...it does not work. EFT payments take normally TWO buisiness days to reflect in your ewalle/prepaid-account

NOTE, IMMEDIATE PAYMENT CAN NOT BE SELECTED WHEN MAKING BENEFICIARY PAYMENT VIA EFT UTILISING P-REF AND CAPITEC BUSINESS BANK

Here is possible link that can assist with OZOW payments. Note, from time to time your bank might change login procedure. Consult with your bank

1. https://training.ozow.com/test-category/payment-flows/

Question: Laison prepaid water meter - how to?

Answer:

NEW TOKEN

With keypad in preferably close proximity to the meter:
1. Wake up the keypad by pressing number 1 on the keypad and holding it for about 2 seconds. Keypad will connect to meter.

2. When keypad shows "Input Token", enter token and then ENTER

3. New water balance will be displayed. Eg if display shows 1, it means 1000 liters of water

BALANCE OR WATER OFF

With keypad in preferably close proximity to the meter:
1. Wake up the keypad by pressing number 1 on the keypad and holding it for about 2 seconds. Keypad will connect to meter.

2. When keypad shows "Input Token", enter 12 and then ENTER

3. Water balance will be displayed. Eg if display shows 1, it means 1000 liters of water. If water was off due to built in LOW water, when you enter 12 it will switch on again unless water balance shows "0"

.PAIRING NEW KEYPAD AND METER:

With keypad in preferably close proximity to the meter (so that you can view the meter and keypad):
1. Wake up the keypad by pressing number 1 on the keypad and holding it for about 2 seconds.
2. If "connect fail" after attempting to connect - press 00 Enter on the keypad to default keypad

3. The keypad will prompt to "enter new meter number" - press 01 followed by the 11 digit meter number then Enter

4. The meter number should save and then keypad will prompt "please enter token number"

SHORT CODES

Token numbers may be entered, as well as the following short codes:
   01 Enter    Real time clock in meter 
   11 Enter    Total purchase
   12 Enter    Credit/ Water Balance
   13 Enter    Total Consumed
   14 Enter    Alarm Value
   15 Enter    Overdraft Value
   21 Enter    Last time recharge amount
   22 Enter    Penultimate Times Recharge Amount

ERROR CODES:

EC82: Token Error!
EC74: Type Code Error! (Token not support)
Recharge Type Error! (Not Water Recharge Token)
Recharge Limited Error! (Exceed Max. Recharge Limitation)
Token Used!
EC82 Incorrect token
EC84 Token already been used
EC30 FLASH Error
EC71 Exceed Recharge Limitation.
EC83 Recharge Type Error (Not Water Recharge Token)
EC74 Token not support

Note: Ensure arrow on meter is pointing in direction of flow of water

Question: Hexing Prepaid Meter?

Answer:

Installation steps: - Split, Wired Keypad Meter
1. Install control unit
2. Connect keypad at control unit with small piece of speaker wire
3. Type 865 on keypad and "enter"
4. The relay/contact on keypad should close and electricity will be available at live on bottom of control unit
5. Always ensure that meter number on control unit corresponds if you type 804 and "enter" on keypad
6. Keypad should display 5 units by default
7. Generate token from www.prepaid-services.co and enter on keypad. (Make sure there is funds in account)

Installation steps: - Split, Wireless Keypad Meter
1. Install control unit

2. Plug wireless keypad into power plug that has power. Switch on. 

3. Pair wireless keypad and meter if not paired by entering 18075773902 and enter and then type in correct meter number as displayed on control unit

3. Type 865 on keypad and "enter"

4. The relay/contact on keypad should close and electricity will be available at live on bottom of control unit

5. Always ensure that meter number on control unit corresponds if you type 804 and "enter" on keypad

6. Keypad should display 5 units by default

7. Generate token from www.prepaid-services.co and enter on keypad. (Make sure there is funds in account)

Question: What fees do Landlord and Tenant pay - as from 1 October 2025?

Answer:

Release Fund transaction fee paid by Landlord when releasing funds to his/her financial institution (bank)                                                                                                          

Monthly Netcash Account Subscription fee - 1 per sub account (company)                                            

Online Access Subscription fee per rental unit - R49pm to R149pm depending on certain criteria - billed to landlord but tenant can contribute                                                                                               

SMS transaction fee for deposit notifications as well as tokens(one for tokens must be chosen by tenant)

Deposit transaction fee depending on type of deposit made   

All percentages and amounts include 15% VAT

Note that there is time delays for these transactions to be processed. Some are immediate and some can take two business days. So, please, make deposit in advance to avoid disappointment

3.39% for credit card, visa click to pay and scan to pay + R1.50 min fee

1.84% for capitec pay + R1.50 min fee
1.84% for ozow instant eft + R1.50 min fee
6.04% for payflex + R4 min fee
R4.03 for bank eft (via Netcash or bank beneficiary)
6.9% for paymyway
R67.85 monthly fee per Netcash sub account (Landlord, Reseller, Managing agent, etc)
4.49% for retail via moneymarket tills + R8 min fee
9.78% 1voucher
Up to R200 it cheapest with ozow and capitec pay
Min R178 with retail cause R8 min charge

Question: Credit check and Lease Agreement fee - can vary according to rental agents /landlords?

Answer:

Credit check including TPN, ITC, Experian and ID verification: R250.00

Lease Agreement in PDF format:                                                  R250.00

Entry/Exit Inpsection list in PDF format:                                      R150.00

Question: Benefits of using Prepaid-Services?

Answer:

NO MORE MANUAL METER READINGS,

NO MORE MANUAL INVOICING,

VENDING LIMITS PER PREPAID METER,

RENT AND OTHER SERVICES MANAGED AND LINKED TO METERS,

CREDIT CHECKS,

SPECIAL PEPAID LEASE AGREEMENT,

DAILY/WEEKLY/MONTHLY AVERAGES,

NON VENDING ALERTS,

RELEASE FUNDS WHEN REQUIRED,

NO HIDDEN COSTS,

TRANSPARENT TO ALL,

EASY TO USE,

STATEMENTS,

TRANSACTION HISTORY,

TOKEN HISTORY,

EXPORT TO PDF OR EXCEL AND MANY MORE.

EMAIL SUPPORT@PREPAID-SERVICES.CO.ZA FOR MORE INFO

Question: When tenant move out - Close Tenant Wizard must be run?

Answer:

1. Log onto your Landlord Account
2. From the ADMIN drop down menu choose WIZARD CLOSE TENANT
3. A window will pop up - from the drop down menu select your LANDLORD account
4. Then select the UNIT that must be closed from the second drop down menu
5. Now select NEXT

MAKE SURE TO FIRST PULL 3 OR 6 MONTH STATEMENT FOR TENANT BEFORE CLOSING HIS ACCOUNT. YOU CAN NOT RETRIEVE AFTER ACCOUNT HAS BEEN CLOSED

Question: How to Setup Recurring Invoices - Resellers?

Answer:

FIRST CREATE RECURRING INVOICE TEMPLATE

1. Login

2. Select "Admin"

3. Select "Accounting - Landlord Accounts"

4. Select "Billing"

5. Add New

6. Following fields need to competed:

Active(tick to activate recurring invoice),

Recurring(tick if invoice must be recurring),

Type(eg rent, service, internet),

Frequency(normally monthly),

Day of Month (normally last day),

From Account(make 100% sure to select correct account),

From Company,

Date From,

Date To

7. Note - Ensure to setup at least 3 days prior to day/date invoice must run

ADD ACCOUNT/BILLING  ITEMS

1. Code

2. Description of recurring invoice

3. Quantity (normally one)

4. Unit Price

5. Percentage Discount if applicable

6. Rand Value Discount if applicable

7. Save (make sure to click save)

Question: How to Move meter or Allocate new meter?

Answer:

Unlink Meter

1. Select Rental Profile, eg “5 Stock Street, Krugersdorp, George, 6529” the Property, then Edit Rental Unit, 
2. UNLINK the meter/s that has to move by selecting the RED (Delete/Remove) button. If the Meter/s are not UNLINKED, the METER can NOT be Allocated to another Rental Profile/Rental Unit.

Allocate new meter or xfer meter

1. Landlord/company must be created. Ensure to complete ALL relevant fields. If Landlord and Rental Profile already exist, go to step 5
2. Once Landlord/Company has been created successfully SUPPORT must create the relevant sub account in conjunction with HIGH LEVEL SUPPORT
3. For SUPPORT to do this they need Full name and Surname, Company name if applicable, ID number, Email address, Bank, Account Number, Branch Code, Cellphone Number, Street Address of Landlord (not rental property)
4. After this you can create rental profile(property that will be rented out with units) ensure that you or landlord decide on reference beforehand eg street number, first 3 letters of street name, followed by unit number eg 01 or if more than 10 rental units it is better to choose 001. Do not use single digits
5. Send SUPPORT a whatsapp with the meter numbers so they can assign as “Unallocated” to rental profile/rental unit.
6. Select Rental Unit or Create Rental Unit via Wizard, make sure to SAVE, select unit again, you will see blue button next to meter
7. Select button, Unallocated meters will appear. Select meter and SAVE

Admins can edit the Account (Admin Menu > Accounts > Edit New Landlord) and select “Prepaid Services) as the Netcash account, and then Save the Account. After that edit the account again, and click the “Generate P-Ref” button, so that the Account Pref is linked to the Main Account – this is important for SF Invoices. If the Landlord is linked to a Reseller the Invoice run will pick that up and issue the invoice correctly.

Question: Release Funds - Manual or Auto Release?

Answer:

Please note that advantage of Auto Release is that all costs are calculated and balance transferred on 3rd of every month. With manual release the benefit is that you can release anytime (business day rules apply), but releases are suspended until all outstanding invoices are paid online under invoices tab

Procedure to select Auto/Manual

1. Admin

2. Select Accounts

3. Select Landlord/Reseller (Customer)

4. Activate or Deactivate Auto Releases

5. Save

Note, if you are a Landlord or Reseller, you need to send email to support@prepaid-services.co.za to change current setting

Question: How to do change of ownership of rental property - ADMIN ONLY?

Answer:

1. Do not edit Tenant Profiles
2. Create new landlord by using:  Wizard - Create Landlord (complete all fields)
3. Edit Landlord Profile, "Customer Companies", "Add New", enter company name (pty or individual), company reg if applicable, company VAT no if applicable, email address of company or landlord, mobile number of landlord or administrator, Save
4. Log in as new landlord
5. Create Rental profiles by using: Wizard - Create Rental Profile (complete all fields)
6. Create sub account on Netcash for new owner/landlord - use guide
7. Send Keys to High Level Support
8. Money transfers to old and new landlords will be calculated and paid by High Level Support.
9. Create new PREFs for all Tenants and send it to tenants via whatsapp and email

Question: How to resolve incorrect balances - ADMIN ONLY?

Answer:

Admin > Manage All User > Account > landlord

Delete last 0 and enter 0 and save

Update Account Balance with button

Question: How to do IAT - ADMIN ONLY?

Answer:

Admin, Netcash Sub Accounts, PPS Account, Statements, Custom Statement, Last two months

Use statement and search for PREF, or Invoice number, check which items/invoices has not been paid.

Select Green Icon to do IAT. Do IAT. Confirm it has been done by logging into Netcash and checking if it reflects under Inter Account Transfers.

Authorise inter account transfer

Mark then invoice as PAID by: Admin Menu > Invoices, Edit Invoice and mark as Paid
Capture Payment in Landlord account:  Landlord / Reseller - Prepaid Account

Question: What to do when tenant move out?

Answer:

1. Draw latest statement for at least 3 months even though we suggest for whole period he/she was occupying unit and save on Google Drive or One Drive

2. Run the Close Tenant Wizard - ensure account is zero

Question: How to resolve Customer Prepaid Balance?

Answer:

1. Admin
2. Accounts
3. Select Customer Account
4. First Select Invoices and check for unpaid invoices
5. Select Prepaid Account - check if balance is >< than 0
6. If not = 0, 
7. Check if all Service Fee invoices have a Payment Received entry (manual) or a auto payment allocated entry.  Service Fees = R99/R49/R35
8. Format  of capturing payment received if not captured: DATE = date payment was done in Netcash via IAT, 
9. Description = Payment Received
10. Credit = Amount of IAT
11. TXN Ref = eg IAT-PREF-Netcash ID-Invoice Number-Month-Year
12. Press Tab key
13. Save

1. Admin
2. Netcash Sub Accounts
3. PPS
4. Statements
5. Custom Statements
6. Date range eg last two month
7. Search according to PREF of Customer

Question: How to change Vend Limit - Landlords Only?

Answer:

Log in as Landlord

Select Rental Profiles

Select Rental Profile (if more than one)

Select Property Name

Select Rental Unit Name

Select Service Details

Change Vend-Limit for Electricity or Water

Save Service Details

We strongly recommend that you first go to Reports, Token Vend Report and run a report for last 3 months to see what average usage per day is before adjusting vending limit. If limit is too high, then system is not effective in managing services.

Question: How to do manual funds - ADMIN only?

Answer:

Login as administrator

Select Admin

Select Fund User Account

Choose User or Meter

Select using NONE

Ensure to enter Payment Ref correctly using Transaction ID from Netcash, PREF and date of Payment Received

HERE IS LIST OF DESCRIPTIONS - ENSURE TO USE CORRECT ONE

1) EFT:
EFT-P212FF45-NC-359000314   (Bank EFT)

2) SCODE:
SCODE-P212FF45-NC-359000314 (Barcode/Scode)

3) PCD: 
PCD-EFT-P212FF45-NC-359000314   (Bank EFT or Barcode - either wrong Pref or wrong bank account number used)

5) OZOW:
OZOW-ORD-65460-NC-359000314   (Ozow Instant EFT)

6) Credit Card / Debit Card:
CARD-ORD-65460-NC-359000314   (Ozow Instant EFT)

7) Masterpass / Master QR / Visa Checkout:

Add either "MP", "MPQR" or "VC" in front of payment ref, i.e.:

MP-ORD-65460-NC-359000314   (Ozow Instant EFT)
MPQR-ORD-65460-NC-359000314   (Ozow Instant EFT)
VC-ORD-65460-NC-359000314   (Ozow Instant EFT)

Question: How to check your order numbers?

Answer:

Select Tenant

Select Orders

Search for relevant order number

See corresponding information relating to order

Question: How to do Credit Note?

Answer:

1. Log in as Landlord
2. Select Tenant
3. Select Account
4. Select Invoices
5. Select specific invoice by clicking on Green button on right side
6. Credit Note will be available on right top corner in red
7. Select Credit Note
8. Select and Add Credit Note Items
9. ONLY DO CREDIT NOTE ON FULL AMOUNT
10. IF PARTIAL IS REQUIRED, DO FULL CREDIT NOTE AND ISSUE NEW INVOICE FOR PARTIAL AMOUNT

Question: I locked my account, what must I do?

Answer:

If you entered your login details incorrect 3 times, your account will be locked for safety reasons.

Due to security, you must send an email to support@prepaid-services.co.za requesting that your account be unblocked. We DO NOT accept Whatsapp requests for blocked accounts.

Please note that this can take two business days

MAKE SURE TO ENTER YOUR LOGIN DETAILS CORRECTLY TO AVOID DELAYS

Question: Info required as a new Landlord?

Answer:

Question: Is it in line with regulations to link services (rent, water, electricity, levy, etc)?

Answer:

It is 100% in line with regulations IF occupant has been informed and signed that eg rent, water and electricity is linked via vending system.

Account need to be in credit to be able to vend.

We have won cases at rental tribunial due to following 2 questions:
1. Has service (water/electricity/internet) been SWITCHED OFF?
2. Has occupant been PREVENTED from depositing funds into vending account?
Answer on both questions is NO

Question: How do we go about the lease agreement if it says nothing about the meter being linked to the rent. How do we incorporate this? ?

Answer:

It is safer to have an Addendum signed or new lease.

We provide wording free of charge.

NEVER say that meter is linked.

Simple fact is that certain Services are linked to vending system

Question: What do I do if I have municipal Bulk/Main meter that provides electricity/water to complex??

Answer:

In most instances there is a Bulk meter which is referred to as Main meter.

Due to fact that Bulk meter work in block tariffs, occupants end up complaining because never work out fair.

Best is to calculate average over 1 or 3 month period and load that tariff on prepaid meters.

This way it is a win win for all parties

Question: Can all prepaid vending companies load rent on meters??

Answer:

Yes an No.

Prepaid metering companies are setup for vending and not management of Rental units or Levies.

Some vending companies are willing to load arrears, but charge a fee or a commission and it is done illegally because there is no agreement in place with tenant.

ONLY municipalities are allowed to load arrears without permission due to bylaw they have in place

Prepaid-Services provide full statement as well as invoice and we do not charge extra to load eg rental invoices

Prepaid-Services only charge a monthly Service fee irrespective how many services loaded

Question: How can invoice be marked as paid?

Answer:

1. log into old site

2. "Admin", "Manage all Users"

3. select invoice

4. log into new site. "Admin", "Manage", "Tenants - Admin Tools"

5. back to old site. paste tenant name in search box

6. sort icon, invoice number, will make it latest invoice

7. edit invoice by selecting blue edit button

8. new site, scroll down Transaction History

9. look where Transaction History balance became pos

10. copy date and time of positive balance

11. go back to old site, paste date/time in "Paid Date" field (just above Inv No) and select "Invoice Paid" checkbox (above "Invoice Date")

12. confirm date/time as well as tick box for "Invoice Paid"

13. select "Save"